❓ Help Center

Frequently Asked Questions

Everything you need to know about our services, pricing and features

🏢 General Questions

What exactly is SBuilder.nl? +
SBuilder.nl is an advanced platform for creating professional websites, specifically developed for entrepreneurs. We offer:
  • ✅ 100+ industry-specific templates
  • ✅ Automatic SEO optimization
  • ✅ Full GDPR compliance
  • ✅ Dutch hosting and support
  • ✅ No technical knowledge required
Who is SBuilder.nl suitable for? +
SBuilder.nl is perfect for:
  • 🏪 SME entrepreneurs
  • 👔 Self-employed professionals and freelancers
  • 🏬 Retailers with/without webshop
  • 🏥 Healthcare professionals
  • 🍕 Hospitality entrepreneurs
  • 🏗️ Construction companies and contractors
  • 💼 Service providers
In short: every entrepreneur who wants to succeed online!
How quickly can my website go live? +
With our AI-powered generator, your basic website is online within 5 minutes! The complete process looks like this:
  • ⚡ 5 minutes: Basic website online
  • 📝 30 minutes: Customize content
  • 🎨 1 hour: Fully personalized
  • 🚀 Same day: Live and findable in Google

💰 Pricing & Payment

What does a website cost at SBuilder.nl? +
Our prices are transparent and all-inclusive:
  • 🆓 Free Generator: €0 (basic website)
  • 💼 Professional: €29/month
  • 🏢 Business: €59/month
  • 🚀 Enterprise: €99/month
  • 🎯 Custom: From €599 one-time
Hosting is always included for just €9.99/month including SSL, daily backups and a free email address!
Are there any hidden costs? +
No, absolutely not! At SBuilder.nl we believe in transparency:
  • ✅ No setup costs
  • ✅ No hidden fees
  • ✅ SSL certificate included free
  • ✅ Unlimited traffic/bandwidth
  • ✅ All updates free
  • ✅ Cancel monthly
Which payment methods do you accept? +
We accept all common payment methods:
  • 💳 iDEAL (most used)
  • 💳 Credit card (Visa/Mastercard)
  • 📱 Apple Pay & Google Pay
  • 🏦 SEPA direct debit
  • 📄 Invoice (for business customers)
  • 💼 PayPal

⚙️ Technical Questions

Do I need technical knowledge? +
No, absolutely not! SBuilder.nl is designed for entrepreneurs without technical background:
  • 🎨 Visual drag-and-drop editor
  • 🤖 AI assistant helps with content
  • 📱 Automatically mobile-friendly
  • 🔧 No programming needed
  • 📞 Dutch support ready to help
Can I keep my existing domain name? +
Yes, of course! You can:
  • ✅ Connect your existing domain for free
  • ✅ Register a new domain name
  • ✅ Point multiple domains to one website
  • ✅ Keep email addresses
We'll help you with the transition for free!
What about speed and performance? +
Our websites consistently score 95+ on Google PageSpeed:
  • ⚡ Dutch servers for fast loading times
  • 🚀 CDN for worldwide performance
  • 📊 Automatic image optimization
  • 💾 Advanced caching
  • 📱 Optimal for mobile devices
  • ✅ 99.9% uptime guarantee

⚖️ Compliance & Legislation

Is my website GDPR compliant? +
Yes, 100% compliant! All websites automatically comply with:
  • ✅ GDPR legislation
  • 🍪 Cookie legislation with consent management
  • 📜 Automatically generated privacy policy
  • 🔒 SSL encryption standard
  • 🗄️ Data storage in the Netherlands/EU
  • 📊 WCAG 2.1 AA accessibility
Where is my data stored? +
All your data is securely stored in the Netherlands:
  • 🇳🇱 Dutch data centers
  • 🔒 ISO 27001 certified
  • 💾 Daily backups (kept for 30 days)
  • 🛡️ 24/7 security monitoring
  • 🔐 End-to-end encryption
  • ✅ Complies with all EU regulations

💬 Support & Service

How can I get support? +
We are available for you in multiple ways:
  • 📞 Phone: 085-0600521 (Mon-Fri 9:00-17:00)
  • 💬 Live chat on the website
  • 📧 Email: info@sbuilder.nl
  • 📱 WhatsApp Business
  • 📚 Extensive knowledge base
  • 🎥 Video tutorials
Average response time: within 2 hours during office hours!
Can I cancel my subscription at any time? +
Yes, of course! At SBuilder.nl you're not tied to anything:
  • ✅ Cancel monthly
  • ✅ No notice period
  • ✅ No penalties or extra costs
  • ✅ Data export possible
  • ✅ Help with transition if desired
Do you also offer training? +
Yes, we offer various training options:
  • 🎓 Free online workshops
  • 📹 Video tutorials library
  • 📚 Step-by-step guides
  • 👨‍💻 1-on-1 training (on request)
  • 🏢 Company training available
However, most customers don't need training thanks to our intuitive platform!
How do I report a bug or technical problem? +
Are you encountering a bug or experiencing a technical problem on the website? Report it easily via our special bug report form: We take bug reports very seriously and address them as quickly as possible. You will receive a ticket number and be kept informed of the progress!
💚 What is the Associations Campaign 2025? +

SBuilder gives back to the community! We are raffling a complete professional website including hosting and maintenance for 1 year (worth €1,000) to an association or sports club in the Netherlands.

The winner receives:

  • 🌐 Professional custom-made website
  • 🔧 Maintenance package for 12 months
  • 🚀 Premium hosting for 1 year
  • 💰 Total value: €1,000

How to participate?

  • 📝 Register your association or sports club via our registration form
  • 📅 Deadline: May 1, 2026
  • 🎊 The winner will be announced on May 1, 2026
  • 📢 Help us by sharing the campaign on social media!

🤔 Still Have Questions?

Can't find your question? No problem! Our Dutch support team is ready to help you.

How can we help you?

Hello! 👋 I'm the SBuilder AI Assistant. I can help you with questions about our services, pricing, and the website development process. What are you looking for?

🔔 Callback Request

✅ Callback request received! We will call you as soon as possible.